OUR TERMS OF SERVICE

Terms and Conditions

  • Prices are subject to change without notice.
  • Payments can currently be made using the following methods.
    • Online Card Payments using either Payfast or Yoco Payment Gateways.
    • EFT / Bank Transfer
    • Instant EFT
  • The Comvet Animal Health Online store is operated by Comvet Veterinary Supplies (PTY) LTD which also operates The Livestock Club SA Facebook page.
  • All products and purchases are fulfilled by Comvet Veterinary Supplies (PTY) LTD unless specified otherwise.
  • Whilst Comvet Veterinary Supplies (PTY) LTD, has taken all reasonable steps to ensure that all the information and recommendations provided on any of its value-added services such as The Livestock Club SA’s Facebook Page, Comvet Connect, The Livestock Farmacy and Virtual Farmacist, are sound and accurate, the use of these services is entirely at the clients risk, and accordingly, Comvet Veterinary Supplies (PTY) LTD accepts no liability for an losses or damages which may arise from your use of, or reliance upon any of our value added services or the content contained thereof, or your inability to use our value added services.
  • Where a client is unsure of what products to purchase they must consult a suitably qualified animal health professional for guidance before making a purchase.
  • Although Comvet Veterinary Supplies (PTY) LTD has taken all reasonable steps to ensure that each product described or depicted on this website and any other information (including pricing) displayed on the website is current, complete and accurate, content errors may occur and for this reason the information displayed on the website is provided without any guarantees or warranty as to its accuracy. Some descriptions or photographs of products and packaging may be of a generic nature and not specific to the particular product. If you need more information regarding a specific product, please send an email to orders@comvetsa.com for assistance.
  • As an unregistered user, you will be able to browse the products offered on the website as well as add them to your cart, and complete your order (guest checkout)
  • If you are a registered client, enter your username and password where required.
  • You are responsible for maintaining the confidentiality of your password and account and any activities that occur on your account.
  • Comvet Veterinary Supplies (PTY) LTD shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
  • Products purchased from Comvet Veterinary Supplies (PTY) LTD will be dispatched within 2 days of proof of full payment. In the unlikely event of products not being in stock at the time of shipment, you will be notified of the delay. Although the website is updated regularly, it may happen that a product listed is unavailable, for whatever reason. In this case, you will be able to choose a substitute product, or a refund will be processed. Should you require a particular product not readily available, this will be placed on backorder and shipped as soon as available. You will be notified of the delay and given the option to cancel the order for a full refund.
  • Delivery Costs: All orders are subject to a delivery charge which will be based on your location using your delivery postcode.
    • Direct Delivery: Some areas may attract additional surcharges for example, plots, farms or mines or any areas requiring special arrangements for delivery. This surcharge will automatically be added to your final delivery fee at checkout. Orders using addresses that are intentionally entered incorrectly, misleading and/or ambiguous destined for an area for which additional surcharges would have been charged will be cancelled and the client will be refunded in full as per our refund policy.
  • Deliveries will take 3 to 7 working days after payment. Please ensure that the delivery address is correct as Comvet Veterinary Supplies (PTY) LTD cannot be held responsible for non-delivery due to an inaccurate address.
  • No products may be returned without prior written approval. A handling charge will be applied for all material supplied as ordered, and any returned material must be unused and in a re-saleable condition. (Please Refer to our Return and Refund Policy for more information.)
  • All products are checked and well packed before shipment, however, if in transit damage should occur please notify the courier and Comvet Veterinary Supplies (PTY) LTD as soon as possible. All claims must be made within 3 days of receipt of order. Extra insurance may be organised upon client request.
  • Customers can send an email to orders@comvetsa.com for a quotation if they would like their parcel insured.